Return Policy

Return & Exchange Policy

At inverterzone.pk, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Shipping & Delivery Charges

All orders are shipped through our courier partners, and delivery charges are set and collected by the courier company. These charges are paid by the customer at the time of delivery (or as shown at checkout) and are separate from the price of the product.

Return Shipping

If you'd like to return or exchange an item, you're welcome to send it back to us through any courier service of your choice. Please note that return shipping is also arranged and paid for by the customer, as courier charges are billed directly by the courier company for both delivery and return trips. We recommend using a trackable courier service so your return can be monitored until it reaches us.

Tip: if you'd like to save on courier charges, you can send your return via Pakistan Post, which is generally more affordable than private courier services.

Prefer to Avoid Courier Charges? Visit Our Store

If you'd rather not pay courier charges for a return, you're always welcome to bring the item to us in person, free of charge. Our store is located at:

13th Regal Street, Back side of KFC, near Abubakar Masjid,
Regal Chowk, Mall Road, Lahore, Pakistan

Our team will be happy to assist you with your return or exchange directly at the store.

Return Process

  1. Contact our customer service team to initiate a return
  2. Pack the item securely in its original packaging
  3. Either send the item back to us via courier (charges paid by customer — Pakistan Post is a lower-cost option) or drop it off at our physical store
  4. Once we receive and inspect the item, we'll process your refund or exchange

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Exchanges

We accept exchanges for defective or damaged items. If you need to exchange an item, please contact us as soon as possible.

Non-Returnable Items

  • Items on sale or clearance
  • Opened or used products
  • Items without original packaging

Contact Us

If you have any questions about our return policy, please contact our customer service team.